Quality Policy and Impartiality Policy
PT CCI Kualitas Insani is committed to providing independent, impartial, and competent management system certification services for various international standards, including but not limited to:
- Quality Management System (QMS)
- Environmental Management System (EMS)
- Occupational Health and Safety Management System (OHSMS)
- Food Safety Management System (FSMS)
- Information Security Management System (ISMS)
- Information Technology Service Management System (ITSMS)
- Medical Device Quality Management System (MDQMS)
- Energy Management System (EnMS)
- and other applicable standards as required by clients and accreditation bodies.
CCI is committed to delivering certification services in a manner that is competitive, value-added, and aligned with customer satisfaction, while fully complying with applicable accreditation requirements.
Quality Commitment
Quality is the foundation of all activities within PT CCI Kualitas Insani. The organization continuously strives to:
- Meet and exceed customer expectations
- Ensure consistent service quality
- Achieve continual improvement across all certification processes
- Establish measurable quality objectives across all operational areas
CCI maintains a strong feedback mechanism involving clients, auditors, and certification personnel to support continuous improvement and service excellence.
Impartiality Policy
PT CCI Kualitas Insani recognizes the critical importance of impartiality in all certification activities. Top Management ensures that conflicts of interest are identified, managed, and eliminated to safeguard the objectivity of certification decisions.
CCI guarantees that all certification activities are conducted without undue influence and in a manner that maintains trust and confidence from all stakeholders.
Impartiality Principles
PT CCI Kualitas Insani (including its employees, auditors, subcontractors, and partners) shall:
- Not participate in the design, implementation, or maintenance (including internal audits) of management systems of certification clients
- Not provide certification services to organizations where such involvement occurred within the last two (2) years
- Ensure independence from any commercial, financial, or other pressures that may compromise impartiality
CCI is committed to maintaining confidence in its certification services by upholding the following principles:
- Impartiality
- Competence
- Responsibility
- Transparency (Openness)
- Confidentiality
- Responsiveness to complaints
Conflict of Interest Management
PT CCI Kualitas Insani recognizes that conflicts of interest may arise from relationships involving staff, subcontractors, and affiliated parties.
Therefore, CCI:
- Conducts continuous risk assessment related to impartiality
- Identifies and mitigates risks to objectivity
- Implements preventive and corrective actions where necessary
- Maintains ongoing monitoring through management review processes
This risk-based approach ensures that impartiality is preserved throughout all certification operations.
Management Responsibility
Top Management holds full authority and responsibility for ensuring the effective implementation of the CCI management system by:
- Providing adequate and competent resources
- Ensuring compliance with applicable international, national, and accreditation requirements
- Maintaining operational integrity and service quality
Commitment of Personnel
All personnel involved in certification activities are required to:
- Understand and comply with this policy
- Maintain competence and professional integrity
- Follow all documented procedures and accreditation requirements
- Support continual improvement and impartiality principles